8x8 Inc Common Stock

Zoom is set to report second-quarter earnings on Tuesday afternoon, with analysts expecting revenue to grow 4.2% year over year, a slight deceleration from the 4.7% increase recorded in the same quarter last year. The company beat revenue expectations last quarter, reporting $1.24 billion, up 5.5% year on year, and added 66 enterprise customers paying more than $100,000 annually to reach a total of 4,534. Analysts have generally reconfirmed their estimates over the last 30 days, and Zoom has a history of exceeding Wall Street's expectations. Peers RingCentral and 8x8 have already reported second-quarter results, with revenue growth of 5.9% and 4.9% respectively, both beating analyst expectations. Zoom shares are up 18.5% over the last month, heading into earnings with an average analyst price target of $116.35 compared to the current share price of $108.09.

8x8 has launched 8x8 Small Business, a new self-serve, consumption-based unified communications offering for direct resell partners targeting companies with fewer than 100 users. The solution includes global calling, meetings, chat, compliance, analytics, CRM integration, and Microsoft Teams Phone integration, with no annual licences, no fixed seat counts, and no requirement to bundle unnecessary tools. Direct resell partners can deploy and provision users in as little as five days and gain access to enablement, co-branded demand-generation materials, and support from day one. The offering is currently available to direct resell partners in the UK, the Republic of Ireland, and Australia, and was developed with feedback from 8x8's partner community. Early responses from partners such as Your Cloud Works Ltd and Cloudline have highlighted the simplicity and flexibility of the consumption model.

8x8 has been named a 2026 MetriStar Top Provider for Communications Platform as a Service by Metrigy, an independent research and advisory firm. The recognition is part of Metrigy's 2026 MetriStar Award programme, with 8x8 also receiving the MetriStar Top Provider award for Contact Center as a Service. The awards are based on Metrigy's Customer Experience MetriCast 2026 study, which surveyed 1,437 CX leaders across 10 countries, where 8x8 achieved above-average scores on both business success and customer sentiment. Metrigy highlighted 8x8's integrated communications portfolio as a key differentiator, noting that 8x8 is among a small number of vendors offering CPaaS, CCaaS, and UCaaS within a single platform.

8x8 has introduced 8x8 AI Routing, an organization-wide intelligent routing engine that dynamically matches every customer to the best available resource in real time, regardless of where that person sits in the business. Unlike legacy skills-based routing systems, 8x8 AI Routing functions as a platform-level service that can identify the right resource across 8x8 Contact Center, 8x8 Engage, and 8x8 Work, delivering across any channel at scale through a single customer interaction routing layer. The system automatically builds and maintains skills from real-time and historical data, including interaction transcripts and sentiment, and suggests skill configurations for administrator approval. It evaluates each inbound interaction across multiple real-time factors and provides exportable audit trails with confidence scores and rationale for every routing decision. 8x8 AI Routing is available now for select customers and will be showcased at Customer Contact Week in Las Vegas.